Win22 Privacy Policy — How We Protect Your Data

1. Overview

Win22 operates the online gaming and sports betting platform available at win22.cx. As part of running this platform, we collect certain personal information from players who register accounts, make deposits, place bets, play casino games or contact our support team. This Privacy Policy explains what that information is, why we collect it, how we use it and how we protect it.

We understand that privacy is something Pakistani players take seriously, and we do too. We do not sell your personal data to advertisers. We do not share your information with third parties for their own marketing purposes. The data we hold about you is used to operate your account, process your PKR deposits and withdrawals, verify your identity, prevent fraud and improve the platform experience for everyone.

This Policy applies to all personal data collected through win22.cx and through any communications you have with win22 support. It should be read alongside our Terms and Conditions, which govern the rules of the platform overall.

2. What We Collect

Win22 collects personal data in three main ways: information you give us directly, information we collect automatically when you use the platform, and information received from third parties such as payment providers during transaction processing.

Information you provide directly:

• Full name, date of birth and contact details (email address and phone number) provided during registration
• National identity information — such as your CNIC number — collected during identity verification
• Documents submitted for identity or payment verification, such as scans or photographs of your CNIC or passport
• Payment method details, including your JazzCash or Easypaisa registered mobile number, bank account details or card information used for deposits and withdrawals
• Communications you send to win22 support, including live chat transcripts and emails
• Responsible gaming preferences and limit settings you apply to your account

Information collected automatically:

• Your IP address and approximate geographic location at the time of login and account activity
• Device information, including device type, operating system and browser version
• Session data — the pages you visit, games you play, bets you place and the time you spend on the platform
• Cookie and similar tracking data, described in more detail in the Cookies section below

Information from third parties:

• Transaction confirmation and status information from JazzCash, Easypaisa, Raast and bank transfer processors
• Identity verification results from third-party verification services used to confirm the documents you submit
• Fraud risk signals from payment processors and fraud prevention services

3. How We Use Your Information

Win22 uses the personal data it holds only for legitimate, specific purposes directly connected to operating the platform and serving registered players. We do not use your data for purposes beyond those listed here without first informing you.

Win22 will not use your data to send unsolicited marketing communications beyond platform-related notifications unless you have specifically opted in to receive promotional messages. You may update your communication preferences from within your account settings at any time.

4. Payment & PKR Transaction Data

Because win22 processes real-money transactions in PKR, payment data requires a higher level of care than general account information. When you deposit using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is processed through the relevant payment provider's own secure systems. Win22 receives confirmation of the transaction outcome — including transaction reference numbers and amounts — but does not store your full mobile wallet PIN, bank password or card CVV at any point.

Payment details you register with win22 — such as the JazzCash or Easypaisa number linked to your account — are stored in encrypted form and are accessible only to authorised members of the payments and compliance team. They are used solely for processing your deposits and withdrawals and for verifying that payments are made to and from your own registered accounts.

Your PKR transaction history — including deposits, withdrawals, bonus credits and game wins — is retained in your account history and is available for you to review at any time from your account dashboard. This record is maintained for your reference and for our internal audit and compliance requirements.

5. Sharing Your Data

Win22 does not sell, rent or trade your personal data to any third party for their own commercial or marketing purposes. We share your information only in the specific circumstances described below, and only to the extent necessary for the purpose stated.

Payment processors: When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank — solely to execute that transaction. Each payment provider operates under its own privacy and security standards.

Identity verification services: Where we use a third-party service to verify the identity documents you submit, that service will process the document data on our behalf under strict confidentiality obligations. Verification results are returned to win22 and the third party does not retain your documents beyond what is required for the verification process.

Game providers: When you play games hosted by third-party game providers on the win22 platform, those providers may receive session data — such as bet amounts and game outcomes — necessary to run the game. Game providers do not receive your full account profile or payment details.

Fraud and security services: Win22 may share limited account and device data with fraud prevention and security service providers to detect suspicious activity, prevent abuse and protect the platform and its players.

Legal obligations: Win22 may disclose personal data where required to do so by applicable law, court order or lawful request from a competent authority. We will only disclose the minimum amount of data necessary to comply with such a requirement.

6. Cookies & Tracking

Win22 uses cookies and similar tracking technologies on win22.cx to make the platform work properly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Cookies themselves do not contain your password or payment details.

The types of cookies used on win22.cx include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. You cannot opt out of essential cookies and still use the platform.
• Functional cookies: These remember your preferences — such as your chosen language or the responsible gaming settings you have applied — so you do not have to re-enter them on every visit.
• Analytics cookies: These help win22 understand which pages and games are most popular, how players navigate the platform and where technical issues occur. Analytics data is aggregated and does not identify you personally.
• Performance cookies: Used to monitor platform load times, detect errors and ensure the betting and gaming features perform reliably during high-traffic periods such as PSL matches and major cricket tournaments.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent you from logging in or using certain platform features. Win22 does not use third-party advertising cookies.

7. Security

Win22 takes the security of your personal data seriously and applies technical and organisational measures designed to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and win22.cx is encrypted using TLS (Transport Layer Security). This means your login credentials, payment details and account activity cannot be intercepted in transit.
• Encrypted storage: Sensitive data — including identity documents, payment method references and account credentials — is stored in encrypted form on secure servers. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within win22 is restricted to staff members who need it to perform their specific role. Access is granted on the basis of least privilege and is reviewed regularly. All staff with access to personal data are bound by confidentiality obligations.
• Fraud monitoring: Win22 runs continuous monitoring on account activity to detect unusual patterns that may indicate unauthorised access or fraudulent activity. Suspicious activity triggers an automatic review and, where necessary, an account hold pending investigation.
• Two-factor authentication: Win22 supports additional account security features. Players are encouraged to use all available account security options to protect their accounts.

No platform can guarantee absolute security against all possible threats. However, win22 maintains and regularly reviews its security practices to keep them current. If you become aware of any security issue affecting your account, contact support immediately via live chat.

8. Data Retention

Win22 retains your personal data for as long as your account is active and for a period after account closure as required by our operational, legal and audit obligations. The specific retention periods for different categories of data are as follows:

• Account registration data (name, contact details, date of birth): retained for the duration of your account and for a minimum period after closure to comply with applicable record-keeping requirements.
• Transaction records (PKR deposits, withdrawals, bet history): retained for a minimum period from the date of the transaction for financial audit and compliance purposes.
• Identity verification documents (CNIC copies, passport scans): retained for the period required to fulfil identity verification obligations. Copies are deleted once the verification period has elapsed and they are no longer required.
• Support communications (live chat transcripts, emails): retained for a reasonable period to support dispute resolution and quality assurance. Older records are deleted on a rolling basis.
• Cookie and analytics data: aggregated analytics data is retained indefinitely in anonymised form. Individual session data is not retained beyond what is operationally necessary.

When data is no longer required, it is deleted or anonymised so that it can no longer be attributed to you as an individual. You may request early deletion of your personal data subject to any legal retention obligations that apply — see the Your Rights section below.

9. Your Rights

As a win22 player, you have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting win22 support via live chat or email. We will respond to all valid rights requests within a reasonable timeframe.